FPL is expanding bill credits for Florida customers

Florida Power & Light Company is doubling funding for its FPL Saving Steps program, from $15 million to $30 million. The program offers eligible customers a $200 bill credit along with guidance on reducing energy use.

“Every dollar matters,” said Dawn Nichols, FPL’s vice president of customer service.

The expanded program is intended to reach more households with immediate bill relief and practical ways to save energy over time.

WHAT IS “SAVING STEPS?”

Saving Steps is available to customers whose household income is at or below their county’s United Way ALICE threshold.

ALICE stands for “Asset Limited, Income Constrained, Employed,” and includes some people who earn above the poverty line but still struggle to afford basic expenses.

Eligible customers may include seniors and working families, such as teachers and first responders.

FPL said it has already provided automatic credits to eligible seniors who received assistance through the Emergency Home Energy Assistance for the Elderly Program, as well as qualifying customers following Hurricane Isaias.

Customers can check eligibility through the FPL Assistance Center.

WAYS TO SAVE

The Salvation Army’s Capt. Andrea Israel said the credit can provide relief, while the program’s energy-saving guidance may help families manage expenses in the months ahead.

FPL also highlighted other ways customers can reduce energy use and bills. Its free Energy Manager tool offers personalized recommendations; qualifying households may receive free home upgrades through the Community Energy Saver program.

Customers enrolled in FPL On Call can save more than $90 a year by allowing the utility to briefly pause certain appliances during periods of peak demand.

FPL, a subsidiary of NextEra Energy Inc., said its typical 1,000-kilowatt-hour residential bill is about 37% below the average utility bill.